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Payment Policy


Therapy services are provided and billed by Families Matter Therapies, LLC. Our providers participate in most all of the major health insurance plans in the region. Following are the health plans which we are currently in-network with:

If your plan is not listed, we will be unable to file a claim on your behalf. However, we can provide you with a form that you can submit to your insurance company to instruct them to send reimbursements directly to you.

Please be aware that with any health plans, there may be deductibles and copayments for which you could be responsible.

Health Plans
  • Medicaid SSI

  • Peachstate

  • Amerigroup

  • Blue Cross Blue Shield

  • Aetna

  • Tricare

  • Private Pay


We are constantly adding insurance companies as we become network providers, so if you do not see your insurance company listed above, please check back often.

Billing & Insurance Questions

When is payment due?

Payment is due the day services are rendered. Since our company provides in-home services, for patients paying privately, or needing to pay co-pays and/or deductibles, you will be required to do so at least one hour prior to your appointment time. An office member will call you one hour prior to your appointment to discuss payment if it has not already been collected. In the event payment has not been received in a timely manner, your appointment will be cancelled until you contact the office.


What billing or insurance information will I receive?

​You will receive a copy of your bill . After your insurance has paid, we'll provide you with a monthly statement of your account.

How long will it take to get my claim settled with the insurance company?

Generally, it takes from 45 to 60 days to obtain payment from an insurance carrier.​

I received a notice that my insurance company has paid on my bill -- but I can't understand how they calculated their payment amount. Do you know?

​If we have received any such information from your insurance company, we'll be glad to share it with you. However, for answers to any questions about insurance payments, deductibles, or co-payments, you generally need to check with your insurance company.

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